Frequently Asked Questions (FAQ)
Shipping & Delivery
What countries do you ship to?
We currently ship to Canada and the United States. We're planning to expand to additional international markets soon!
What are your shipping costs?
Shipping costs are calculated based on your delivery address and the weight of your order. You'll see the exact shipping fee at checkout. We regularly offer free shipping promotions - sign up for our newsletter to stay informed!
How long does delivery take?
Orders are typically processed within 1-2 business days. Standard delivery takes 3-7 business days within Canada and 5-10 business days to the United States. You'll receive a tracking number via email as soon as your order ships.
Do you offer expedited shipping?
Yes! Express shipping options are available at checkout for faster delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of receiving your order. Products must be unopened, unused, and in their original packaging for hygiene and safety reasons.
How do I make a return?
Contact our customer service team at elyviaboutique@gmail.com with your order number. We'll provide you with return instructions and a prepaid shipping label if applicable.
Can I exchange a product?
Absolutely! If you'd like to exchange a product for a different shade or size, please contact us and we'll be happy to help.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.
Products & Formulations
Are your products cruelty-free?
Yes, all our products are cruelty-free. We only select brands that share our ethical values and do not test on animals.
Do you offer vegan products?
Yes, we carry a selection of vegan beauty products. Check individual product descriptions for specific certifications.
How do I choose the right products for my skin type?
Each product page includes detailed information about recommended skin types and key ingredients. Feel free to contact us for personalized recommendations!
Where do your products come from?
We carefully curate premium beauty products from renowned brands known for their quality formulations and commitment to excellence.
Are your products authentic?
Yes, we guarantee 100% authentic products. We work directly with authorized distributors and brands to ensure authenticity.
Orders & Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), Shop Pay, and other secure payment methods. All transactions are encrypted and secure.
Can I pay in installments?
Yes! With Shop Pay Installments, you can split your purchase into equal payments with 0% APR and no hidden fees (subject to eligibility).
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately. If your order hasn't shipped yet, we'll do our best to accommodate your request.
How can I track my order?
You'll receive a confirmation email with a tracking number once your order ships. You can also track your order by logging into your customer account.
I haven't received my order confirmation email. What should I do?
Check your spam or junk folder first. If you still can't find it, contact us with your order details and we'll resend it.
Customer Account
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy faster checkout on future purchases.
How do I create an account?
Click on "Account" at the top of the page and follow the instructions. It's quick and free!
I forgot my password. What should I do?
Click "Forgot password?" on the login page. You'll receive an email with instructions to reset your password.
Contact & Customer Service
How can I contact you?
You can reach us via email at elyviaboutique@gmail.com. We strive to respond to all inquiries within 24-48 hours.
Do you offer service in French and English?
Yes, our customer service is bilingual. Feel free to contact us in the language of your choice!
What are your customer service hours?
Our team is available Monday to Friday, 9 AM to 5 PM EST. We respond to messages received outside these hours on the next business day.
About Elyvia Boutique
What makes Elyvia Boutique unique?
We're a premium beauty boutique specializing in high-quality skincare, cosmetics, and beauty tools. Our editorial luxury aesthetic in rose gold and turquoise reflects our commitment to excellence and curating exceptional products.
Do you offer promotions?
Yes! Sign up for our newsletter to receive exclusive offers, early access to new products, and special discount codes.
Do you have a physical store?
We're currently an online-only boutique, allowing us to offer you the best selection and prices while serving customers across Canada and the United States.